Cancellations & Refunds
How to change or cancel a booking, and how refunds are made.
Changing or cancelling a booking
- Use “Request a change” in My bookings, or contact us with your booking reference.
- A request is not a completed change or cancellation. Your booking stays as it is until we confirm the change with you.
- For a ride today, please call +1 (603) 600-1373 rather than sending a message.
- A return trip booked together is two reservations with their own references. Tell us whether your change is for one direction or both.
Requests under review
Nothing is charged for a request under review. If you no longer need the ride, let us know. A payment link we send stops working after its payment deadline.
Paid bookings
Card payments are processed by Square. When a refund is made, it is issued through Square to the card used for the payment, and your booking then shows the payment as Refunded. Whether a cancellation is refunded, and how much, depends on your trip: please contact us before you book if you would like to know the terms for your ride.
If we cannot provide a child seat
Child seats are subject to availability. We'll confirm your requested seats before pickup. If we cannot provide a suitable seat, we'll contact you to discuss alternatives:
- If your ride goes ahead with an alternative you agree to, we'll refund any unused child-seat fee.
- If we cannot arrange safe transport and must cancel the affected ride, we'll refund all prepaid charges for that ride, including child-seat fees.
- This applies only to the affected ride. On a return trip, the other direction stays booked as it is unless you ask us to change it.
A child who needs a seat cannot travel without a suitable one; this cannot be waived when booking.
Refunds are processed by our team through Square; your booking shows Refunded once the refund has been made.
Contact
Call +1 (603) 600-1373 or email info@kodaklimo.com. General support: 9:00 AM–5:00 PM daily, Eastern Time.