Booking Terms
How booking a ride with Kodak Limo works. Kodak Limo is operated by Kodak Transportation LLC, Woburn, Massachusetts.
Prices
Online prices are calculated by our system before you pay, in US dollars:
- One-way trips: a fare for the vehicle and the driving distance of the whole route, including any stops you add when booking.
- By the hour: the number of hours × the vehicle's hourly rate, with a minimum of 3 hours.
- Airport pickups add the vehicle's airport fee. Child seats are $25 per seat.
- Meet & Greet (optional, airport arrivals only: your chauffeur meets you holding a sign with the name you request, helps with your luggage and walks with you to the vehicle; we confirm the exact meeting location in your pickup instructions) is $35 for each arrival pickup you add it to.
- Tax is added to the fare and extras. An optional tip is added after tax and is not taxed.
- A return trip is priced as its own one-way trip.
If you have a question about any other charge, please ask us before you book.
Requests, payment and confirmation
Every booking shows two statuses: the reservation (Under review, Pending confirmation or Confirmed) and the payment (Not paid or Paid).
- When you pay online, our team then checks availability and confirms your ride. Paying does not by itself confirm the ride; we let you know when it is confirmed.
- Some trips need a review by our team first: more passengers or luggage than the vehicle lists, oversized items, pickups less than 24 hours away, and routes we quote in advance (such as New York). These are sent as a request: nothing is charged, and the ride is not confirmed until we agree the arrangement and price with you.
- For an approved request we send a private payment link with the price and a payment deadline. Availability is checked again when you pay unless we told you the vehicle is being held.
Advance notice
Book online at least 24 hours before pickup. Requests 12–24 hours before pickup are subject to availability and reviewed by our team. For a pickup less than 12 hours away, please call +1 (603) 600-1373. Times are Boston time (Eastern Time).
Vehicles, passengers and luggage
- Vehicle photos are representative. The model year is assigned based on availability.
- Each vehicle lists how many passengers, large suitcases (about 28 × 19 × 12 in) and carry-ons (about 22 × 14 × 9 in) it takes, as one combined load. Fit depends on bag size and shape.
- Children and infants count as passengers. We cannot carry more passengers than the vehicle has seats; for a larger group our team arranges a larger vehicle or more than one.
Child seats
You can request infant, convertible and booster seats (up to 4 per booking). Children count as passengers, and each child seat uses a passenger seat. Each seat is $25: charged once for a one-way trip, once for each direction of a return trip, and once for an hourly booking.
Child seats are subject to availability. We'll confirm your requested seats before pickup. If we cannot provide a suitable seat, we'll contact you to discuss alternatives:
- If your ride goes ahead with an alternative you agree to, we'll refund any unused child-seat fee.
- If we cannot arrange safe transport and must cancel the affected ride, we'll refund all prepaid charges for that ride, including child-seat fees.
- This applies only to the affected ride. On a return trip, the other direction stays booked as it is unless you ask us to change it.
A child who needs a seat cannot travel without a suitable one; this cannot be waived when booking.
Waiting, flights and stops
- 15 minutes of complimentary waiting is included with your ride.
- Add your flight number when booking or later. If your flight changes, contact us with your booking reference as soon as you know.
- Stops added when booking are included in the price. To add a stop later, send a change request; it is not added until we confirm.
Tip
A tip is optional and is not included unless you add it. At the review step you can choose 15%, 20% or 25% of the fare only (not the airport fee, Meet & Greet, child seats or tax, and before any offer) or an amount you choose. 100% goes to your chauffeur.
Offer codes
One code per booking. A code applies to the fare, not to child seats, and some codes are limited to certain trips, vehicles or dates. On a return trip the code applies to the outbound trip.
Payment
Card payments are processed by Square; card details never reach our servers. Charges are in US dollars. A return trip booked together is paid in one card payment covering both directions.
Changes and cancellations
Contact
Call +1 (603) 600-1373 or email info@kodaklimo.com. General support: 9:00 AM–5:00 PM daily, Eastern Time.