How can we help?
General support: 9 AM–5 PM ET daily. After-hours phone assistance for confirmed rides.
Before you book
What is included with my ride?
Complimentary bottled water, USB-C phone charging, luggage assistance at pickup and drop-off, and 15 minutes of complimentary waiting. Child seats are a paid extra you can add when you book.
Which vehicle should I choose?
Pick a vehicle that lists room for everyone and all your bags. Each listing on the Fleet page shows passengers, large suitcases and carry-ons, and the booking page marks any vehicle that would need a review.
How much luggage can I bring?
Each vehicle lists one combined estimate: large suitcases (about 28 × 19 × 12 in) plus carry-ons (about 22 × 14 × 9 in), including wheels and handles. Fit depends on bag size and shape. See Luggage info.
What if my passengers or luggage exceed the listed capacity?
You can still send the request. It comes to our team for review: nothing is charged, and we contact you to agree a suitable arrangement and price before anything is confirmed.
Which areas do you serve?
Greater Boston, Southern New Hampshire and New England. Trips to New York are quoted in advance by our team. See Locations.
How far ahead should I book?
At least 24 hours ahead to book and pay online. Requests 12–24 hours before pickup are subject to availability and reviewed by our team. For a pickup less than 12 hours away, please call us.
Can I request a child seat?
Yes. Add child seats in the booking extras: $25 per seat, per one-way trip, included in your total. Infant, convertible and booster seats are subject to availability; we confirm the seat with you.
Airport trips
Where do I add my flight number?
When your pickup or drop-off is an airport, the booking form shows Airline and Flight number. If the airport isn't recognised, tick "Pickup is at an airport" or "Drop-off is at an airport".
What should I do if my flight changes or is delayed?
Contact us as soon as you know, with your booking reference. For a confirmed ride today, please call +1 (603) 600-1373 rather than sending a message.
Where will I meet my chauffeur?
Pickup meeting arrangements are confirmed with you for your trip. If you have not received them, please contact us before you travel.
Manage your booking
How do I view my booking?
Open My bookings and enter the email you booked with; we send a one-time sign-in link. Your booking reference is also shown when you book.
How do I request a change or cancellation?
Use "Request a change" in My bookings, or contact us. A request is not a completed change or cancellation: your current booking stays as it is until we confirm.
Can I book for someone else?
Yes. Choose "For someone else" in passenger details and add their name and mobile. The passenger does not get access to your My bookings; only the booking email can sign in.
How do I know whether my ride is confirmed?
Your booking shows two statuses: the reservation (Confirmed, Pending confirmation or Under review) and the payment (Paid or Not paid). A received request or a payment does not by itself mean the ride is confirmed.
Prices and payments
What does my quoted price include?
The fare for your route and stops (or your hours, minimum 3), tax, any airport fee, and the child seats you choose. If you have a question about other charges, please ask us before you book.
How do I apply an offer code?
When an offer is running, "Apply offer" appears next to the total at the review step. One code per booking; it applies to the fare (not child seats), and some codes are limited to certain trips, vehicles or dates.
How do I pay for an approved request?
Once we agree the arrangement, we send a private payment link with the price and a payment deadline; it also appears in My bookings. Availability is checked again when you pay unless we told you the vehicle is being held.
Where can I find my receipt?
Your booking email and My bookings show the amount and payment status. If you need a formal receipt, contact us with your reference.
